User Research Projects
Gaining an understanding of the needs, behaviors, and contexts of people through qualitative and quantitative methods to serve them better.
Below are some of the projects I’ve worked on:
Improving the Intake Experience for Parents
with Montgomery County Infants and Toddlers Program
Understanding DMV Customers
with a state Department of Motor Vehicles
Shifting Property Taxpayers Online
with Montgomery County Department of Finance
Supporting Business Owners through the County Website
with Montgomery County Business Center Team
Coming soon!
Defining Constituent Experience (CX) for the County
with Montgomery County Government